Terms of Service

Last updated: July 2026

Please read these Terms of Service carefully before using the AIXO EDU website or purchasing any of our digital products and services. By accessing our website, creating an enquiry, subscribing to updates, downloading a product, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

AIXO EDU (“we”, “our”, “us”) is a British digital educational resources provider. We provide printable digital learning resources, creative educational materials, and custom digital education projects. For correspondence, contact us at hello@aixoedu.com.

2. Our Products and Services

AIXO EDU offers digital educational content, including:

• Ready-made digital downloads: PDF worksheets, colouring activities, activity packs, and other printable educational resources available as digital downloads.
• Custom digital projects: bespoke digital educational content, such as personalised storybooks, branded learning kits, custom worksheets, and other materials created to an agreed brief.

All products are digital only unless expressly stated otherwise. We do not sell or ship physical goods.

3. Purchasing and Payment

When you place an order, you agree that:

• All information you provide is accurate, current, and complete
• You are authorised to use the payment method provided
• You are at least 18 years old, or have obtained parental/guardian consent
• You will not use our website or products for unlawful, misleading, or unauthorised purposes
• You have read and accepted these Terms of Service before completing your purchase

Prices are shown in British Pounds Sterling (GBP) and are inclusive of VAT where applicable unless clearly stated otherwise. Payments are processed securely by our payment processor, currently Stripe. We do not store full card details on our website.

We reserve the right to correct pricing, product, or availability errors. If an error affects your order, we will contact you where appropriate before completing the affected transaction or issuing access.

4. Digital Delivery and Download Access

Ready-made digital products are delivered by download link after successful payment. Download access is provided for the purchaser’s personal or permitted licence use only and must not be shared publicly, distributed, resold, uploaded, or made available to others.

Digital products may be made available immediately after successful payment. Before completing your purchase, you may be asked to confirm that you agree to receive immediate access to the digital content and understand that, once access or download begins, you may lose your 14-day right to cancel, except where the product is faulty, not as described, unavailable, or your statutory rights apply.

For security, fraud prevention, and technical support reasons, download links may be limited, expire, or be regenerated. If you have a genuine issue accessing a purchased file, please contact us at hello@aixoedu.com.

Unless clearly stated otherwise on the product page, your purchase gives you access to the current version of the digital product available at the time of purchase. Future updates, new versions, bundles, or additional products are not automatically included unless expressly stated.

5. Licence for Digital Products

Upon purchase, you are granted a non-exclusive, non-transferable licence to use the purchased digital product, subject to the following conditions:

• Personal Use: you may print and use the resource for personal or household use.
• Single Classroom Use: you may print and use the resource within a single classroom, nursery room, or learning setting that you personally teach or manage.
• You may not: share, resell, sub-licence, upload, distribute, or make available the digital files to any third party, including other teachers, parents, organisations, online platforms, file-sharing services, or social media groups.
• You may not: alter, adapt, extract, or create derivative works from our resources for redistribution, resale, upload, or public sharing.
• You may not: remove branding, copyright notices, watermarks, or ownership notices from our materials unless we have agreed this in writing.

For multi-classroom, whole-school, organisation-wide, or commercial licensing, please contact us to arrange a bespoke licence.

6. Custom Digital Projects

Custom project enquiries are governed by the following terms:

• No custom project work begins until we have provided a written quote or proposal and you have confirmed your approval.
• A deposit may be required for projects above a certain value. This will be stated clearly in your quote or proposal.
• You are responsible for ensuring that any materials, names, images, references, branding, or information you provide can legally be used for the project.
• You grant us permission to use the materials and information you provide solely for the purpose of reviewing, quoting, creating, and delivering your project.
• Project timelines depend on the agreed brief, client feedback, and delivery requirements. Delays in providing information, feedback, or approvals may affect delivery times.
• Ownership, usage rights, and any restrictions for custom deliverables will be stated in the agreed quote or project terms. Where no separate written terms are provided, you receive a licence to use the final deliverables for the agreed personal, classroom, or organisational purpose after final payment.
• We may include anonymised project descriptions in our portfolio unless you request confidentiality in writing.

7. Returns, Refunds, and Digital Content Issues

Because our ready-made products are digital downloads, cancellation and refund rights may be different from physical goods, especially once access or download has been provided. This does not affect your statutory rights.

Digital downloads are normally non-refundable once they have been accessed or downloaded, unless there is a genuine issue with the product or your statutory rights apply. We are unable to offer refunds simply because you changed your mind, purchased the wrong item, no longer need the product, or used the download access after purchase.

If you contact us promptly and the product has not been accessed or downloaded, we may consider a discretionary goodwill refund. Where a refund is discretionary and is not required because of a faulty, incorrect, unavailable, or misdescribed product, any unrecoverable third-party payment processing costs may be deducted from the refund amount where permitted by law.

We will review and resolve genuine issues, including where:

• The file is faulty, corrupted, or cannot be opened using commonly available software
• The product is materially different from its description
• The wrong file was supplied
• The download link did not work and the issue could not be resolved
• The product was not delivered due to a technical error on our part
• A duplicate payment was made
• A refund, repair, replacement, or price reduction is required by applicable consumer law

Where there is a technical issue, we may first try to resolve it by re-sending the download link, resetting download access, extending the access period, providing a corrected replacement file, or otherwise helping you access the product you purchased.

If you experience any issue, contact us at hello@aixoedu.com within 14 days of purchase where possible. Any refund request will be reviewed on a case-by-case basis. Your statutory rights are not affected.

Refunds, where approved, are handled manually through our payment processor. We do not process automatic refunds through the website admin panel.

8. Intellectual Property

All content on the AIXO EDU website and in our products, including text, illustrations, images, layouts, worksheets, designs, branding, downloadable files, and digital resources, is owned by AIXO EDU or licensed to us and is protected by copyright and other intellectual property laws.

Nothing on this website transfers copyright ownership to you except as expressly stated in the licence granted upon purchase or in a separate written agreement for a custom project.

9. Acceptable Use

You agree not to misuse our website, products, or services. You must not:

• Attempt to access, copy, interfere with, or damage parts of the website that are not intended for public access
• Share private download links, order links, or restricted files publicly
• Use our products or services in a way that infringes the rights of others
• Submit unlawful, harmful, misleading, abusive, or infringing content through our forms
• Attempt to bypass security, payment, download, or licence restrictions

10. Third-Party Services and Links

Our website may contain links to third-party websites or embedded third-party content, including videos provided by YouTube, Vimeo, or TikTok. Embedded content remains hosted, operated, and controlled by the relevant third-party provider.

We are not responsible for the content, recommendations, privacy practices, cookies, terms, availability, removal, restriction, or technical operation of third-party websites, platforms, or embedded content. A video may become unavailable if it is removed, made private, restricted, or blocked by the provider.

Payment processing is handled by our payment processor, currently Stripe, and may be subject to Stripe’s own terms, privacy notice, fraud checks, and security processes.

11. Availability and Technical Access

We aim to keep our website and digital delivery systems available and working properly, but we cannot guarantee uninterrupted or error-free access at all times. Temporary interruptions may occur due to maintenance, updates, hosting issues, security checks, third-party services, or circumstances outside our control.

If you experience a genuine issue accessing a purchased digital product, please contact us and we will make reasonable efforts to help restore access or provide an appropriate resolution.

12. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

To the fullest extent permitted by law, AIXO EDU shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. Our total liability for any claim relating to a product or service shall not exceed the amount you paid for the relevant product or service, except where the law requires otherwise.

13. Privacy and Cookies

Our use of personal data is explained in our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.

14. Changes to These Terms

We reserve the right to update these Terms of Service from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere.

16. Contact

If you have any questions about these Terms, please contact us:

AIXO EDU
Email: hello@aixoedu.com